Privacy Policy
Last Updated: 1 November 2026
1. Introduction
Welcome to Arqenvo Innovations ("Arqenvo", "we", "our", or "us").
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, or use our software, technology consulting, artificial intelligence, cloud engineering, and related services.
Website: https://arqenvoin.com
Business/Legal Name: Arqenvo Innovations
Contact Email: hello@arqenvoin.com
By using our website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
2.1 Information You Provide
When you contact us, request a quotation, submit an enquiry, or engage our services, you may provide:
- Name and business contact details.
- Email address and telephone number.
- Company name, designation, and business requirements.
- Information included in enquiries, project briefs, or uploaded documents.
- Billing and transaction information when you purchase our services.
Please do not submit passwords, payment-card security codes, or other highly sensitive information through general contact forms.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address and browser information.
- Device type and operating system.
- Pages visited and interactions with the website.
- Approximate location inferred from technical information.
- Website access times, diagnostic information, and security logs.
We collect this information where necessary for website operation, analytics, troubleshooting, and security.
2.3 Cookies and Similar Technologies
Our website may use cookies or similar technologies to maintain functionality, remember preferences, analyse website usage, and protect against abuse.
Where required, we will request your consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries and provide requested information.
- Prepare proposals, quotations, and service agreements.
- Deliver and maintain software, consulting, and technology services.
- Communicate about projects, support requests, and business relationships.
- Operate, maintain, secure, and improve our website and services.
- Detect fraud, misuse, security incidents, and unauthorised access.
- Meet applicable legal, accounting, tax, and regulatory obligations.
- Send relevant business or marketing communications where permitted.
We will use personal information for specified and legitimate purposes, subject to applicable law and any consent or other legal basis that is required.
4. Artificial Intelligence and Customer Data
Arqenvo may develop or provide artificial intelligence applications, AI agents, document-processing systems, retrieval-augmented generation (RAG) solutions, and related automation services.
Where these services process customer information:
- The information processed will depend on the service and the customer's configuration.
- Customer information may be processed by AI models, hosting providers, or other service providers necessary to deliver the service.
- We will describe relevant processing arrangements in applicable service agreements or product-specific privacy notices.
- We will not represent that customer information is never used for AI training unless that commitment is supported by the actual system configuration and contractual arrangements.
- Customers should not submit personal or confidential information to an AI service unless they are authorised to do so.
Where Arqenvo processes personal data on behalf of a business customer, the parties' responsibilities will be governed by the applicable agreement and law.
AI-generated information may be inaccurate or incomplete. Users should independently verify important outputs before relying on them.
5. Sharing and Disclosure
We do not sell personal information as a standalone commercial product.
We may disclose information, where appropriate and lawful, to:
- Hosting, cloud infrastructure, and storage providers.
- Email, communications, analytics, and customer-support providers.
- AI model and API providers required to deliver requested services.
- Professional advisers, auditors, and payment service providers.
- Government authorities, courts, or regulators where legally required.
- A successor entity in connection with a lawful merger, restructuring, or transfer of business.
We seek to limit disclosures to information reasonably necessary for the relevant purpose and use appropriate safeguards where required.
6. Data Storage and Security
We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss, or destruction.
Depending on the service, safeguards may include access controls, encryption, security monitoring, backups, and restricted administrative access.
No website, network, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.
Retention periods may differ depending on the information and service involved. When information is no longer required, we will delete, anonymise, or otherwise handle it in accordance with applicable law and our retention procedures.
Customer project data may be subject to separate contractual retention and deletion terms.
8. Your Privacy Rights
Subject to applicable law, you may have rights to:
- Request information about the personal data we process.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing relies on consent.
- Raise a privacy concern or submit a complaint.
- Exercise other rights available under applicable data-protection law.
To submit a request, contact us using the details below. We may need to verify your identity before acting on a request.
We will respond in accordance with applicable law. Certain records may need to be retained to comply with legal obligations or establish, exercise, or defend legal claims.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, tools, APIs, or services. These third parties operate under their own privacy policies and practices.
We are not responsible for the privacy practices of websites or services that we do not operate. Please review their policies before providing personal information.
10. Children's Privacy
Our website and business services are not intentionally directed at children for the collection of personal information unless a specific service expressly provides otherwise and appropriate safeguards are in place.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the matter and take appropriate action.
11. International Data Processing
Some service providers may process or store information in locations outside India. Where international processing occurs, we will apply safeguards and comply with applicable legal requirements.
Specific international transfer arrangements may be described in the relevant service agreement or product-specific privacy notice.
12. Changes to This Privacy Policy
We may update this Policy to reflect changes in our business, technology, services, or legal obligations.
The revised version will be published on this page with an updated "Last Updated" date. Where required by law, we will provide additional notice or obtain consent.
13. Contact Us
For privacy-related questions, requests, or complaints, contact:
Arqenvo Innovations
Website: https://arqenvoin.com
Email: hello@arqenvoin.com
Business Address: Park Avenue, Tower 3, Vengadamangalam Rd, Kandigai, Vandalur, Chennai – 600127, Tamil Nadu, India
Grievance/Privacy Contact: Privacy & Grievance Officer, Arqenvo Innovations — hello@arqenvoin.com
We will review and respond to privacy concerns in accordance with applicable law.
This Privacy Policy should be read together with any product-specific privacy notice, customer agreement, or data-processing agreement applicable to the service you use.